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Frank Kleiner

A Semantic Wiki-based Platform for IT Service Management

AutorKleiner, Frank

VerlagKIT Scientific Publishing, Karlsruhe

ISBN9783731503330

UmfangXI, 609 S.

Veröffentlicht
am:
25.02.2015

Erscheinungs-
jahr
2015

VerfügbarkeitAktiv

Downloads:

Für Zitate bitte die folgende URL verwenden:
http://dx.doi.org/10.5445/KSP/1000045291

Abstract

The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.