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Joachim Melcher

Process Measurement in Business Process Management : Theoretical Framework and Analysis of Several Aspects

AutorMelcher, Joachim

VerlagKIT Scientific Publishing, Karlsruhe

ISBN9783866447899

UmfangXIV, 244 S.

Veröffentlicht
am:
23.03.2012

Erscheinungs-
jahr
2012

VerfügbarkeitAktiv

Downloads:

Für Zitate bitte die folgende URL verwenden:
http://dx.doi.org/10.5445/KSP/1000025397

Abstract

Process measurement deals with the quantification of business process models using process model metrics. This book presents a theoretical framework for the prediction of external process model attributes (as, for example, error-proneness and understandabiltiy) based on internal (structural) attributes. The properties of proposed metrics are analyzed. A visualization technique for metric values is introduced and metrics for process model understandability and granularity are evaluated.